Tickets

Review the information on how tickets work and the proper procedures for handling them.

We employ the Ticket Tool Premium bot within our ticket system, featuring two distinct panels: 'Support - General' and 'Support - Community.' The 'General Support' panel is dedicated to handling inquiries and concerns related to our in-game and Discord server, as well as facilitating requests for accessing your game/discord record. Meanwhile, the 'Community Support' panel serves as the designated channel for the submission of reports pertaining to community members or staff. Additionally, this system provides supplementary functionalities, including the ability to redeem giveaways, shop for items, and make purchases from our store.

• Prior to ticket handling, please ensure you click the 'Claim' button, as it allows us to monitor your ticket activity effectively.

• If you encounter a question for which you don't have the answer, kindly seek assistance in the staff chat rather than the ticket channel, as part of our commitment to upholding professionalism.

• Ensure the application of correct spelling, punctuation, and grammar (SPaG) when handling a ticket. This practice significantly contributes to fostering a positive image within our working environment and enhances our team's professionalism.

It is of utmost importance to uphold a consistently high level of professionalism throughout the entire ticket handling process. This commitment to professionalism serves as the cornerstone of our approach, one that not only guarantees that we provide exceptional service to our valued community members but also plays a pivotal role in setting an exemplary standard that fosters a robust and positive reputation within our community.

• It's essential to ensure that you greet the user. For instance, you can say, 'Hello, my name is [name], and I'm here to assist you,' or simply, 'Hello, how may I help you today?'